Renew by apple but in the app not working

problem
#1

Hi, I update de suscripting wiht apple but in the app and in the website the renew is not working.

#2

Happy to help, but let me ask you, are you trying to renew in the app and you’re already premium? What are you seeing? What’s your username?

#3

user name lprada. I have the automatic renew in apple. In the app its saids it is over the period.

#4

There you go.