Mac app crashes on launch

problem
1

I’ve had this issue for several months. I tried a solution from a post in September but it did not resolve it for me. The Mac app launches and immediately closes. I could not find any errors in the console logs.

I removed these two folders and tried reinstalling, with no luck:

  • ~/Library/Containers/NewsBlur

  • ~/Library/Group Containers/group.com.newsblur.NewsBlur-Group

I do not see ~/Library/Containers/869A6A7B-0CF6-4A88-9B7D-63F13A17D7C4 on my system. I’m not sure if there’s a new folder with a new GUID

The app had been running fine until August. I since updated to MacOS and see the same issue. I am now on 26.3.1 on a Mac mini M2 Pro.

Is there anything else I can try to reset things and get it launching again?

2

That is a good question, I wonder what’s causing that. @Dejal any ideas, maybe something we can check for in Console.app?

3

Deleting the local data suggests that there’s something with the server data that causes the crash, but I think we investigated that possibility before.

A crash log might provide clues, or yes, the Console might have a clue. @ktooth you could email them to me at support@dejal.com if you like; I’d be happy to work with you to trace the issue.

4

I may need a little more guidance. When I look in the console, I do not see any crash log associated with Newsblur. I also don’t see anything in system.log or diagnostics with a relevant time stamp.

When I launch the app, the app window flashes and closes immediately (milliseconds). I don’t really see any clues.

Is there something to do to enable logs or could there be a peculiar permissions issue that would trip up this app but not others? If there’s another place to look or a particular log I am missing, let me know

5

I will add that the app works fine on my other computer (MacBook). It’s peculiar to this instance.

6

Very odd… if it works on another of your Macs, that indicates it isn’t server-side data. And you’ve eliminated client-side data; I can’t think of any other data locations on your Mac. It’s a recent Mac and current OS, too.

Open Console, start streaming, type NewsBlur in the search field and hit Return, then open NewsBlur. See if anything shows up in the Console.

7

I started over and removed the two container folders again. I still do not see any log activity when I launch this app.

Are these two folders the only two items I need to remove? The previous conversation I saw on this topic in September mentioned removing a container folder with a GUID name. I don’t have a matching folder, but could there be another to search for? I feel like a property file or something got corrupted and needs to be rebuilt, but I haven’t been able to locate anything searching in the ~/Library folders. Could something be stored at the system level?

8

Yes, it does feel like some damaged file, but I can’t think of any other location. The app is sandboxed, so all data are in the two container folders. The ~/Library/Containers/NewsBlur container folder is actually located at ~/Library/Containers/com.newsblur.NewsBlur if you use Terminal; the Finder hides the details, just displaying it as NewsBlur.