Cancel my account and give me my money back right now

problem
1

I emailed you last year to ask for my money back after a few days of usage finding the service not satisfactory to my needs. Got zero response.

Well, this morning I got another charge!! When I went to the site to cancel you link to the paypal homepage. From there it is very difficult to find any way to cancel (hint: this is why I wasn’t able to remove this payment last year). I think I finally found the right button but there’s no way to ask for my money back after just being charged.

I haven’t logged in to the site in a year or used the service at all.

Please give me my money back (I already lost confidence on getting my money back for last year, you can see it in the email I just sent).

I thought Newsblur was going to be this cool RSS service and I am sad to find that I’m being scammed $72 with 0 response whatsoever. At least when you try to cancel a newspaper they have someone on the phone and they don’t ghost you with 0 ways to cancel, only redirecting to another website with a complicated UI where you have the burden of finding a hidden dashboard.

I will have to issue a chargeback if you don’t do this right. Do better.

2

Sorry about that, I checked and you did email last year as well. I refunded both payments and cancelled the subscription. That was 100% on me, you happened to email me during a critical time on my other project and I neglected to handle your request. Anyway, you should be whole now, I refunded the latest payment and manually sent you a refund for last year’s payment. I also upgraded your account as premium archive for the next year so you can continue to try out NewsBlur at the higher tier and see if the last year’s worth of improvements have tipped it for you.

4 Likes
3

Thanks so much Samuel, I really appreciate responsiveness and see the refund. I’m sorry my previous message was so intense, I got surprised by the charge and felt frustrated that I couldn’t reach out to anyone. Now I see that there’s someone on the line.