Hi,
I originally purchased a yearly premium subscription to NewsBlur on my iPhone/iPad in 2023. This worked fine and renewed without issue in 2024, and 2025. This year, I saw the renewal payments go through, but today I got a notice that my premium account had expired. I have confirmed again that the payment for the renewal was made through Apple account payment history, and my bank.
Please assist or let me know what other information I can provide to restore the account status.
Thanks,
akdb
Thanks for the report, and sorry about this. You were right. Apple charged you and NewsBlur missed it. Back in March I made a change to prevent duplicate payment records and it was too aggressive: it treated the receipt your iOS app sends at renewal time as a duplicate of your original 2023 purchase, so this year’s renewal never registered. I’ve restored your premium through July 2027 and deployed a fix so renewals register correctly from now on. If the app still shows you as expired, log out and back in and it should pick it up.