Something wrong with servers or feeds?

Simon_Levesque · November 16, 2015, 2:54pm

It makes one week that I have this issue. On Android, the application crashes after trying to refresh for a long time

Thomas_Pemberton · November 16, 2015, 3:41pm

seemed better for a bit but still having issues today

samuelclay · November 16, 2015, 4:32pm

George, if it were one of the servers behind the load balancer, the load balancer would see. Those timeouts would be provided by the load balancer (HAProxy in this case). If you get your browser’s timeout, then you can’t even connect ot the www server, which is a bigger problem and something I can’t fix.

Bryn_Hughes · November 16, 2015, 5:26pm

Been horrible for me for the past couple of days. Have been unable to get feeds to load in the Android app, had issues with items not getting marked as read… Everything that the folks above are mentioning has been happening to me too.

Matt_Robold · November 16, 2015, 5:26pm

Getting the same behavior in the Android app on wifi or on mobile data, as well as with FF and Chrome on the desktop (Windows 7, 8, and 10). Page appears to load but the wheel of loading never stops and you see a permanent message like the attached image. This is at work as well as at home, so different internet providers.

Been going on nearly all weekend for me.

samuelclay · November 16, 2015, 5:28pm

I added a few new front-end servers, but nothing looked wrong. I’m fairly certain there’s something upstream that’s causing this.

Anybody who is on the android app, are you on the latest beta?

alexandremrj · November 16, 2015, 5:37pm

Hello Samuel, something like this helps? My NewsBlur today, the feed is the link called sapo

Matt_Robold · November 16, 2015, 5:44pm

Whatever you did, there are no longer any delays. Everything is loading lightening fast now.

BTW, my Android version is 4.5.0

Thomas_Pemberton · November 16, 2015, 6:04pm

I’m on 4.5.0 on my android, everything seems fast and working now on both my android and one of my windows comptuers

Dave_Hylands · November 16, 2015, 6:47pm

Same here - everything is working MUCH better today than it has been for the past week

My android app version is 4.5.0.

I just signed up to become a beta tester, so hopefully in a few hours I’ll have the beta version to try out.

George_Kirikos · November 16, 2015, 10:36pm

Ditto – it appears that things are back to normal (for me at least – web and iOS use, multiple ISPs) over the past couple of hours. I’d be curious to know what changed (if it was an ‘upstream’ issue, then Samuel didn’t change any code, but presumably DigitalOcean’s providers fixed something).

samuelclay · November 17, 2015, 4:38am

So here’s a graph that will confirm the issues and the timeline.

This shows the past 7 days. It measures the time it takes to fetch and parse feeds, sampling from the past five minutes. Those two lines, page and feed_fetch, are 100% network I/O. (feed_process is separated out). On average, NewsBlur will fetch and parse a feed, its original page, update the icon, and count unreads in under 3 seconds, ~7 million times a day.

Looks like there were 4.5 days of network latency. That would explain it. I immediately logged a support request with Digital Ocean last week, but they didn’t find anything.

Simon_Levesque · November 17, 2015, 2:20pm

This is now fixed for me after you added more servers. Thanks

Phil_Uithoven · November 17, 2015, 2:41pm

Things seem good here now. Thanks.

peny_more · January 9, 2016, 4:29pm

http://applite.eu/