# Reset password and all account information gone!

**URL:** <https://forum.newsblur.com/t/reset-password-and-all-account-information-gone/3292>\
**Category:** problem\
**Created:** [August 14, 2013, 1:30pm UTC](https://forum.newsblur.com/t/reset-password-and-all-account-information-gone/3292 "2013-08-14T13:30:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Jessica](https://forum.newsblur.com/letter_avatar_proxy/v4/letter/j/73ab20/32.png) [@Jessica](https://forum.newsblur.com/u/Jessica)\
**Post date:** [August 14, 2013, 1:30pm UTC](https://forum.newsblur.com/t/reset-password-and-all-account-information-gone/3292/1 "2013-08-14T13:30:00Z")

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Hi – I have a premium account that I’ve been using since March 15. Today I had to reset my password, but when I did that it now has me marked as a free account (with the same username, so it still knows who I am), and all my sites/saved stories/etc. are gone. Has this happened to anyone else? Any ideas?