Premium account upgrade failed

problem
#1

My premium account upgrade failed. I have the paypal email confirmation but my account is still free - what should I do?

56 Likes
#2

There appears to be some issues with premium upgrades at the moment, quite a few other reports floating around.

Samuel is probably still sleeping right now but if you advise your username he can investigate when he’s back at it.

#3

Cool beans - jos3000

#4

Same issue - gkelly

#5

Same issue - pdurlej

#6

Mine too - jonnberg

#7

Same here - MattWarner

#8

Same issue - jenwagn

#9

Same here - kmz

#10

I’m not sure if this is required to get attention for this issue, but it definitely couldn’t hurt if people experiencing this issue clicked on the “+1” button (which indicates that you have the same problem).

2 Likes
#11

Same issue/

#12

Same issue - MissPhoenix

#13

Had this issue too, paid and didn’t get upgraded. - jbloom

#14

Same here, paid for premium and my account still shows as free in both newsblur.com and dev.newsblur.com. oliviamwoods.

#15

To be clear - looks like the upgrade worked, but the left pane shows “Everything on its way” with the progress bar spinning.

#16

Failed as well. newswaynehusted

#17

Same - wookiee

#18

Same issue, posted separately because I did not see this. I also have a paypal confirmation.

Username is projectswatch.

#19

same here - miemonster

#20

Same issue - jingoro