Possible double-billing issue

question
1

Hi,

Something may have gone amiss with my premium renewal. I received a notification in Newsblur that the credit card I had on file failed for the subscription renewal. My bank tends to reject most card purchases these days due to online fraud.

So I went to the account management/payment part of Newsblur and paid for the re-up manually, using ApplePay. I received the $142 (AUD) charge to my bank, as expected.

However, according to the Newsblur/Stripe interface, this was just for the next year (until 2027), but I no longer had a “subscription” enabled. There was a link to re-enable the ongoing subscription, and, perhaps foolishly, I clicked on that. It needed a payment instrument to link against, which is normal, so, again, I said ApplePay.

And I was immediately charged another $142.

So, according to my bank at least, I’ve just paid twice in a row.

I wasn’t sure if one of those would vanish, but, given the context, I’m worried it won’t.

Thanks!

2

Confirmed and refunded. The manual Apple Pay payment renewed your existing subscription through May 2027, and the “re-enable subscription” link two minutes later started a second sub and charged you again. I refunded that duplicate $99 and cancelled the extra subscription. Refund should land in 5-10 business days. You’re paid through May 2, 2027. Thanks for subscribing!