I believe I’ve been mischarged for my subscription, and nobody has responded to multiple emails regarding this issue. When I signed up, I was told the premium service is $24, but my credit card has since been charged $36. I’d still very much like to use and support your service, but I don’t appreciate the poor customer service so far.
I think it’s a pay what you want sort of system, There’s a checkbox saying “I’m feeling generous” on the order form. If you select that, it charges $36 instead. It does change the value listed on the form when you do that though.
I’ve been out of town since Thursday and have had limited access to email. Anyway, you selected the “I’m Feeling Generous” option, which ups the price to $36. I’m more than happy to offer you a full refund, just send me your username. And you get to keep the premium account.
Thanks, Kazriko - I may have missed that, as I was signing up right before heading to work and in a bit of a rush.
OTOH, it seems pretty shady to say on the front page that the premium charge is $24/yr and then set the default as $36. And the fact that after two emails over the course of a week, nobody from the company could be bothered to get back to me with a simple answer or solution is really annoying.
I think the “generous” checkbox is pretty clear. It doesn’t default to $36, you need to check the box to up the amount to $36.
Thanks, Boris, but I disagree - my interpretation was that checking the box that makes me “generous” means I’m choosing for the paid, $24 premium service rather than setting up an account for the free version. In fact, I went back now just to check again - and there’s only one plan listed with a single checkbox above it, no mention of multiple price plans. It may not be dishonest per se, but it’s a crappy way to set up a sign-up form.
As I mentioned, I was in a hurry - clearly too much of a hurry - and didn’t notice the price bump when I ticked it. It’s not a huge deal, just $12, but I’d have appreciated somebody from the company following up and feel a bit put out by the experience.
“someone from the company” did follow up, 3 hours before you posted this comment, Mike.
Be sure to contact Samuel about his offer, he’s actually the founder of the company and primary programmer for the site.
Hi Samuel - no need for a refund. I originally posted this just to find out what had happened, because I was legitimately confused by the charge situation and thought it was a problem with the system and not an alternative payment option. Your site is the best replacement I’ve come across for Reader so far and I’d like to support it. But I would recommend revising the sign-up form at some point so people are aware of the multiple payment options in advance. Thanks for following up!