# I've been downgraded to a free account

**URL:** <https://forum.newsblur.com/t/ive-been-downgraded-to-a-free-account/9022>\
**Category:** problem\
**Created:** [October 15, 2021, 7:43pm UTC](https://forum.newsblur.com/t/ive-been-downgraded-to-a-free-account/9022 "2021-10-15T19:43:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Darrel](https://forum.newsblur.com/letter_avatar_proxy/v4/letter/d/13edae/32.png) [@Darrel](https://forum.newsblur.com/u/Darrel)\
**Post date:** [October 15, 2021, 7:43pm UTC](https://forum.newsblur.com/t/ive-been-downgraded-to-a-free-account/9022/1 "2021-10-15T19:43:24Z")

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Hello. My premium NewsBlur account suddenly got downgraded to a free account yesterday. Can I get some help? I’ve been a premium user for like a decade and this has been a miserable 24 hours without it!

I emailed my receipt and user name to the “of brooklyn” email address on the paypal. (This is neither my real name nor my user name)

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**Author:** ![samuelclay](https://forum.newsblur.com/user_avatar/forum.newsblur.com/samuelclay/32/857_2.png) [@samuelclay](https://forum.newsblur.com/u/samuelclay)\
**Post date:** [October 15, 2021, 9:29pm UTC](https://forum.newsblur.com/t/ive-been-downgraded-to-a-free-account/9022/2 "2021-10-15T21:29:11Z")

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Oh that’s why I didn’t see it, that’s my personal email and I’ve been on parental leave for the past few months, so I’ve been checking it sparingly. I don’t see anything after looking through, could you reply to the receipt or email your username to [samuel@newsblur.com](mailto:samuel@newsblur.com)?

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**Author:** ![Darrel](https://forum.newsblur.com/letter_avatar_proxy/v4/letter/d/13edae/32.png) [@Darrel](https://forum.newsblur.com/u/Darrel)\
**Post date:** [October 25, 2021, 7:43pm UTC](https://forum.newsblur.com/t/ive-been-downgraded-to-a-free-account/9022/3 "2021-10-25T19:43:04Z")

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Hello. I have sent my information to the requested email but my account is still downgraded.

I would appreciate any help. Thank you.

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**Author:** ![samuelclay](https://forum.newsblur.com/user_avatar/forum.newsblur.com/samuelclay/32/857_2.png) [@samuelclay](https://forum.newsblur.com/u/samuelclay)\
**Post date:** [October 26, 2021, 12:08am UTC](https://forum.newsblur.com/t/ive-been-downgraded-to-a-free-account/9022/4 "2021-10-26T00:08:36Z")

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Thanks for reminding me, your account is now upgraded again.